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PRIVACY POLICY

PRIVACY POLICY OF CANADIAN SPECIALITY METALS (DBA CBC Specialty Metals and Processing)

 

We have developed the following general privacy policy regarding the collection, use, and disclosure of personal information in the course of our business activities, as well as to inform individuals of our ongoing commitment to protect their personal information.

 

 

 

DEFINITIONS IN THIS POLICY

 

Collection means the act of gathering, acquiring, recording, or obtaining personal information from any source, including third parties, by any means.

 

Business activity means any particular transaction, act, or conduct or any regular course of conduct of a commercial nature, including the sale, barter, or lease of donor, membership, or other fundraising lists.

 

Consent means the voluntary agreement to the collection, use, and disclosure of personal information for defined purposes. Consent can be express or implied. Express consent is given explicitly, orally, electronically, or in writing and will be sought when the information is sensitive. Implied consent is consent that can reasonably be inferred from an individual's action or inaction and will be accepted when personal information is less sensitive. Generally, and subject to certain exceptions, an individual's knowledge and consent are required for the collection, use, or disclosure of personal information.

 

Disclosure means making personal information available to third parties outside the organization.

 

Individual means a natural person and includes a customer, contractor, and supplier, but does not include an employee of CBC Specialty Metals and Processing.

 

Personal information means any information about an identifiable individual. This includes: name, age, income, credit history, banking information, home address, credit card numbers, billing records, recorded complaints, and personal email addresses.

 

Use means the processing, handling, and management of personal information within an organization.

 

 

THE TEN PRINCIPLES ADOPTED BY CBC Specialty Metals and Processing

 

  1. Accountability

 

CBC Specialty Metals and Processing is responsible for personal information in its possession or under its control and has designated an individual who is accountable for CBC Specialty Metals and Processing's compliance.

The responsibility for compliance with CBC Specialty Metals and Processing's privacy policy rests with the Chief Privacy Officer. The Chief Privacy Officer can be contacted at the following address: Chief Privacy Officer, c/o CBC Specialty Metals and Processing, 225 Doney Cres, Concord Ontario L4K 1P6. Other employees of CBC Specialty Metals and Processing may act on behalf of the Chief Privacy Officer regarding the day-to-day collection and processing of personal information.

CBC Specialty Metals and Processing will have policies and procedures in place to enforce its privacy policy, including the following:

  1. Procedures to protect personal information and oversee the company's compliance with the policy.
  2. Establishing procedures to receive and respond to inquiries or complaints.
  3. Training and communicating to employees about CBC Specialty Metals and Processing's policies and practices.
  4. Public information to explain CBC Specialty Metals and Processing's policies and practices.

 

  1. Identifying purposes for the collection of personal information

 

Our business mission is the continuous improvement of meeting our customers' needs. To this end, below are some of the ways we collect personal information about our customers, suppliers, and other individuals in the course of our business activities. CBC Specialty Metals and Processing will identify the purposes for which personal information is collected at or before the time of collection.

CBC Specialty Metals and Processing has collected and collects personal information in person, by telephone, fax, email, Internet, and other means for the following purposes:

  1. Establishing and maintaining responsible business relationships with individuals and providing ongoing service, including order processing, operation of the CBC Specialty Metals and Processing website, and shipment tracking and delivery. For example, customer service will convey addresses and phone numbers to shipping companies when arranging for the delivery of a product;
  2. Understanding and responding to customer needs and preferences;
  3. Verifying customer identity;
  4. Developing, enhancing, marketing, or providing products and services, including through the website;
  5. Managing and developing its business and operations, including obtaining credit references; and
  6. Meeting legal or regulatory requirements.

 

  1. Obtaining consent for the collection, use, or disclosure of personal information

 

An individual's knowledge and consent are required for the collection, use, and disclosure of personal information, except as otherwise provided by the Personal Information Protection and Electronic Documents Act (PIPEDA). CBC Specialty Metals and Processing will obtain consent from individuals before or at the time of the collection or use of personal information. However, CBC Specialty Metals and Processing may seek consent to use and disclose personal information after it has been collected but before it is used or disclosed for a new purpose. CBC Specialty Metals and Processing will make a reasonable effort to ensure that individuals understand how CBC Specialty Metals and Processing will use their personal information. CBC Specialty Metals and Processing will not attempt to deceive anyone to obtain their consent.

An individual may withdraw their consent at any time, except as otherwise provided by PIPEDA. Receipt of this privacy policy by a customer will constitute consent, use, or disclosure of personal information, except where inappropriate and unless the customer informs CBC Specialty Metals and Processing in writing that they wish to withdraw their consent. Concerning more sensitive information, CBC Specialty Metals and Processing may seek express consent (whether verbal, written, or electronic).

 

Refusal or withdrawal of consent

 

Individuals may refuse or withdraw their consent to the collection, use, or disclosure of their personal information by CBC Specialty Metals and Processing, except where PIPEDA requires otherwise. If you wish to withdraw your consent at any time, we ask that you notify us within a reasonable time frame.

If an individual refuses or withdraws their consent, CBC Specialty Metals and Processing may not be able to provide the individual with certain products and services.

 

  1. Limiting the collection of personal information

 

CBC Specialty Metals and Processing will limit the collection of personal information to what is necessary for the identified purposes of the business. CBC Specialty Metals and Processing will only collect information by fair and lawful means. The type of information collected by CBC Specialty Metals and Processing may include, but is not limited to: a customer's name, address, and phone number, product ordered, credit and banking information. This personal information may be collected from various sources, including the individuals themselves such as by phone, website, email, fax, and other means, credit agencies, personal references, and other third parties who claim to have the legal authority to disclose the information.

 

The CBC Specialty Metals and Processing website

 

The CBC Specialty Metals and Processing web server anonymously logs requests from individual web browsers. This logging occurs whether individuals have enabled cookies or not and is not linked to personal information. The information logged consists mainly of:

  1. Internet IP address
  2. Files requested by the individual's browser
  3. Time of the request
  4. Browser type and computer type
  5. Page from which the individual came

 

CBC Specialty Metals and Processing uses the above information to understand the number of visitors to its website, the type of information requested, and issues, if any, that may exist on the website. This information is used in aggregate form and is not linked to personally identifiable information. CBC Specialty Metals and Processing may share this non-identifiable information in a distilled or raw form with business partners and associates.

 

When an individual visits a website, a cookie is placed on the individual's machine (if the individual accepts cookies) or is read if the individual has previously visited the site. The web server does this systematically, and the information is not necessary to use the CBC Specialty Metals and Processing website. An individual may disable cookies in their browser and still use all the features of the CBC Specialty Metals and Processing website.

 

As mentioned above, we may collect information about you when you email us. For example, you may send us a comment or suggestion on how we could improve our site, or you may have a question about a particular product. We collect your contact information and use it to respond to your request or send you promotional information about products or services that may interest you. CBC Specialty Metals and Processing will delete any voluntarily provided information within 48 hours of receiving a written request.

 

An individual may restrict CBC Specialty Metals and Processing's email communication at any time, either by replying to an individual email with the words: Please remove me from your email list, or by sending an email to the address below requesting that CBC Specialty Metals and Processing not send them information.

 

CBC Specialty Metals and Processing uses Google Analytics to collect and analyze web traffic.

 

  1. Limiting use, disclosure, and retention of personal information

 

CBC Specialty Metals and Processing uses and discloses personal information only to the extent necessary to fulfill the purposes stated in this policy, except with the individual's consent or as provided by PIPEDA. If we need personal information for any other purpose, we will do our best to inform the individuals concerned of the new purpose and seek their consent. We will retain personal information as long as necessary to fulfill the above purposes. For example, certain business records are kept for up to 10 years to meet legislative requirements for income tax.

When CBC Specialty Metals and Processing destroys personal information, it will use appropriate safeguards to prevent unauthorized collection, use, or disclosure.

 

  1. Accuracy

 

CBC Specialty Metals and Processing will take reasonable steps to ensure that personal information we have on individuals is accurate, complete, and up-to-date, to the extent necessary for the identified purposes. We will amend personal information that is inaccurate or incomplete.

 

  1. Appropriate safeguards

 

We have implemented appropriate security measures to protect against unauthorized collection, loss, misuse, or alteration of information we keep on file, based on the sensitivity of the information, including the following:

  1. Where possible, files containing individual personal information are separated from corporate clients and kept in locked cabinets;
  2. Invoices, credit notes, and checks containing personal information are placed in sealed confidential envelopes.
  3. Only authorized personnel on a need-to-know basis have access to individual personal information.
  4. Electronic data is protected by passwords and encryption and is accessible only to authorized personnel.
  5. Master user lists and rights are reviewed annually.

We will continue to improve security procedures to protect and safeguard personal information. However, please remember that no security measures are entirely foolproof, especially concerning Internet or email communications, and we encourage visitors to our website to exercise caution with the information they provide via the Internet or email.

 

  1. Openness concerning policies and practices

 

CBC Specialty Metals and Processing will make readily available specific information about policies and practices relating to the management of personal information and will regularly review its privacy policies.

 

  1. Access to personal information

 

CBC Specialty Metals and Processing will inform an individual of the existence, use, and disclosure of their personal information upon request and give the individual access to that information. An individual may be able to challenge the accuracy and completeness of that information and have it amended if necessary. Individuals who have questions about this privacy policy or the collection, use, or disclosure of their personal information may contact CBC Specialty Metals and Processing at the address provided below. Please note that individuals may be asked to confirm their identity and send us requests in writing.

 

  1. Challenging compliance

 

Upon receipt of a complaint or inquiry from an individual regarding the collection, use, or disclosure of their personal information, CBC Specialty Metals and Processing will respond promptly and review all such complaints or inquiries at no cost. If the complaint is justified, CBC Specialty Metals and Processing will take appropriate measures to resolve the complaint, including, if necessary, amending its policies and procedures.

 


HOW TO CONTACT US

 

For more information, to file a complaint, or to make inquiries about your personal information, please contact the Privacy Officer of CBC Specialty Metals and Processing at the following contact details:

225 Doney Cres. Concord Ontario, L4K1P6

 

 

Phone: 905-738-0301 

Email: [email protected]